Security Policy
1. Introduction
Blezx.email is dedicated to providing premium business email services that empower you to establish a professional online presence through your own custom domain. To ensure the smooth operation, optimal security, and high performance of our services, this policy sets forth the requirements and procedures that govern the use of your custom domain with our email solutions. It is essential that you read and understand this policy, as it details your responsibilities, the technical prerequisites for using your domain, and the security measures we employ to protect your account information.
2. Scope and Purpose
This policy applies to all users who choose to integrate their personal or organizational custom domains with the Blezx.email service. The purpose of this document is to:
Specify the technical requirements for integrating your domain with our email system.
Outline the procedures required to update domain DNS records (including MX, CNAME, and TXT records).
Describe the support mechanisms available for users who encounter difficulties during domain configuration.
Detail the processes for managing account credentials, including password resets and security protocols.
Explain our data storage practices, emphasizing that your sensitive account information is stored securely.
Clarify that Blezx.email does not access or use the content of your emails.
3. Custom Domain Integration
To utilize our email service with your own custom domain, it is mandatory to grant Blezx.email administrative access to your domain’s DNS settings. This access allows us to assist in configuring the required DNS records, ensuring that your domain is correctly set up for email functionality. Specifically, you will be required to update or add the following DNS records:
MX (Mail Exchange) Records: These records are essential for routing email messages to your domain. Correct MX record configuration ensures that incoming emails are delivered to the appropriate servers.
CNAME (Canonical Name) Records: These records may be required for domain verification purposes and to facilitate additional service integrations that enhance email performance and security.
TXT Records: These records play a critical role in authenticating your domain for email security standards, including SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting & Conformance). Proper configuration of TXT records helps prevent email spoofing and enhances your email deliverability.
Failure to properly update these records may result in service disruptions, compromised security, or degraded email performance. You are responsible for ensuring that these records are maintained accurately with your domain registrar or DNS hosting provider.
4. Option to Use Blezx.email-Provided Domains
For customers who prefer a simpler setup or who do not have an existing custom domain, Blezx.email offers an alternative: a domain provided by our service. When you choose this option, you are not required to modify any DNS records, as our system automatically configures all necessary settings. This option is ideal for users who want to quickly launch their email service without the technical challenges associated with DNS management. In either case, all service-related communications will be sent to the email address registered with Blezx.email.
5. Service Communications and Account Management
All communications regarding your email service, including notifications about system updates, maintenance, and security alerts, will be sent exclusively via email. It is imperative that you provide a valid, active email address when registering for the service. This email address will be used for all account management purposes, including billing, technical support, and service updates. By agreeing to this policy, you acknowledge that you are solely responsible for maintaining the accuracy of your contact information and for monitoring your email for any official communications from Blezx.email.
6. Dedicated Support and DNS Record Configuration Assistance
Recognizing that the process of updating DNS records can be technically demanding, Blezx.email is committed to providing personalized support to all customers. Each user who integrates a custom domain will be assigned a dedicated account manager. This manager is responsible for:
Reviewing your current DNS configuration to ensure compliance with our service requirements.
Providing step-by-step guidance on how to update or add MX, CNAME, and TXT records with your domain registrar.
Troubleshooting any issues that arise during the configuration process.
Ensuring that the integration of your custom domain with our email service is completed in a timely and efficient manner.
Our goal is to minimize downtime and to ensure that your email service operates seamlessly, thereby allowing you to focus on your core business activities.
7. Password Management and Account Security
Maintaining the security of your account is of utmost importance at Blezx.email. Your email address, password, and associated security credentials are stored on highly secure servers with state-of-the-art encryption and access controls. Should you forget your password or suspect that your account security has been compromised, you may initiate a password reset process. This process will require identity verification through our support team to ensure that the reset is performed securely and only by authorized users. Once your identity has been confirmed, our support team will assist you in resetting your password and restoring access to your account.
8. Data Storage and Confidentiality
Blezx.email employs industry-leading security protocols to protect your account information. The following measures are implemented to ensure the confidentiality and integrity of your data:
Secure Server Infrastructure: All account data, including email addresses, passwords, and security settings, are stored on secure servers that are regularly audited for vulnerabilities.
Encryption: Data in transit and at rest is encrypted using advanced encryption standards. This ensures that your sensitive information remains confidential, even in the event of unauthorized access attempts.
Limited Access: Access to your personal data is strictly controlled and is limited to authorized personnel who require such access to provide technical support and service maintenance. Blezx.email does not access, read, or use the content of your emails for any purpose other than to facilitate the provision of our services.
Privacy by Design: Our systems and processes are designed with privacy and security in mind, ensuring that all personal data is handled in accordance with applicable data protection laws and best practices.
9. Usage Limitations and Responsibilities
By using the Blezx.email service with your custom domain, you acknowledge that you have complete responsibility for maintaining the security and integrity of your domain’s DNS settings. It is your duty to regularly review and update your DNS records as necessary. Blezx.email will provide assistance and guidance; however, ultimate responsibility for the accuracy and security of your domain configuration lies with you. Furthermore, you agree not to share your account credentials with unauthorized persons and to notify us immediately if you suspect any unauthorized access to your account.
10. Limitation of Access to Email Content
Blezx.email is committed to ensuring the privacy of your communications. We maintain strict policies that prevent any unauthorized access to the content of your emails. While we securely store your account credentials and technical configurations for service management purposes, we do not access, monitor, or utilize the content of your emails for any reason. This strict separation of service management data and email content reinforces our commitment to your privacy and confidentiality. Any request for access to email content will be governed by applicable laws and will require appropriate legal authorization.
11. Support and Technical Assistance
In the event of any issues related to DNS configuration, password management, or account security, Blezx.email offers comprehensive technical support. Your dedicated account manager will serve as your primary point of contact for resolving technical issues and ensuring that your service is maintained at optimal performance levels. Our support team is available during standard business hours, and emergency support can be provided as needed to ensure minimal disruption to your email services.
12. Changes to the Custom Domain Email Access & Security Policy
Blezx.email reserves the right to update or modify this policy at any time. In the event of any significant changes, we will notify you by email and update the effective date at the top of this document. Your continued use of our custom domain email services following any modifications constitutes your acceptance of the revised policy. We encourage you to review this document periodically to remain informed about how we protect your domain integration and account security.
13. Legal Compliance and Dispute Resolution
This policy is governed by and shall be construed in accordance with the applicable laws of the jurisdiction in which Blezx.email operates. Any disputes arising from the use of our custom domain email services or the terms of this policy will be resolved in accordance with our standard dispute resolution procedures. By using our services, you agree to submit to the jurisdiction of the appropriate legal forums in relation to any disputes arising from your use of the service.
14. Acknowledgment and Acceptance
By integrating your custom domain with the Blezx.email service, you acknowledge that you have read, understood, and agree to abide by the terms of this Custom Domain Email Access & Security Policy. Your continued use of our service signifies your acceptance of the responsibilities and technical requirements outlined in this document. If you have any questions regarding any aspect of this policy or require further clarification on the domain setup process, please contact our support team immediately.
15. Contact Information
For any questions, concerns, or support related to the custom domain email service, DNS configuration, account security, or any other aspects covered in this policy, please contact our dedicated support team at: support@blezx.email
We are committed to providing you with the highest level of service and support, and we will promptly address any concerns you may have.
By adhering to the guidelines outlined in this Custom Domain Email Access & Security Policy, you play a vital role in ensuring the secure and efficient operation of your email services. Blezx.email remains committed to safeguarding your data and providing you with a seamless, secure, and professional email experience. Thank you for choosing Blezx.email as your trusted partner for business email solutions.